Terms of Service
OVERVIEW
Welcome to Venouvo. Throughout this site, the terms "we", "us", and "our" refer to Venouvo. We provide this website, including all information, tools, and services available from this site to you, the user, on the condition that you accept all terms, policies, and notices stated here.
By visiting our website and/or purchasing from us, you engage with our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced here or available via hyperlink. These Terms apply to all site visitors, including but not limited to browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms carefully before using our site. By accessing any part of the site, you agree to be bound by these Terms. If you do not agree, you should not access the site or use any services. If these Terms are considered an offer, acceptance is strictly limited to these Terms.
Any new features or tools added to the current store will also be subject to these Terms. You can review the most current version of the Terms of Service on this page at any time. We reserve the right to update, modify, or replace any part of these Terms by posting updates to our website.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you have given us consent to allow any minor dependents to use this site under your supervision.
You agree not to use our products for illegal or unauthorized purposes or violate any laws in your jurisdiction during your use of the Service.
You must not transmit any worms, viruses, or destructive code.
Any breach of these Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted across networks and adapted to technical requirements. Credit card information is always encrypted during transfer.
You agree not to duplicate, copy, sell, resell, or exploit any part of the Service without express written permission from us.
Headings used in this agreement are for convenience only and will not affect the interpretation of these Terms.
SECTION 3 – ACCURACY AND TIMELINESS OF INFORMATION
We are not responsible if information on this site is inaccurate, incomplete, or outdated. Content is provided for general information only and should not be relied upon without consulting more accurate or complete sources. Any reliance on the content is at your own risk.
This site may contain historical information for reference purposes only. We reserve the right to modify site contents at any time but have no obligation to update information. It is your responsibility to monitor changes to our site.
SECTION 4 – SERVICE AND PRICE CHANGES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service at any time without notice.
We are not liable for any changes, price adjustments, suspensions, or discontinuation of the Service.
Product listings in our online store are not legal offers but invitations to order. By clicking “Buy”, you submit an offer to purchase, which is confirmed by an automated email acknowledging receipt but does not constitute acceptance.
Warranty: Statutory warranty rights apply.
SECTION 5 – PRODUCTS AND SERVICES
Some products or services may be available exclusively online with limited quantities and subject to our return policy.
We strive to display product colors and images accurately, but cannot guarantee exact display on your device.
We reserve the right to limit sales by person, region, or jurisdiction at our discretion and to adjust quantities, descriptions, or pricing without notice.
Products may be discontinued at any time. Offers are void where prohibited.
We do not guarantee that products or services will meet your expectations, nor that errors will be corrected. Products are shipped directly from our supplier in China; customs and import duties are the customer’s responsibility.
SECTION 6 – ACCOUNT AND BILLING ACCURACY
We reserve the right to refuse orders and may limit or cancel quantities purchased per person, household, or order at our discretion. We may notify you using the contact details provided if changes or cancellations occur.
You agree to provide accurate, current account and purchase information and promptly update details, including email and payment methods, to complete transactions and for us to contact you if needed.
For further details, see our Return Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools over which we have no control. You acknowledge that access to such tools is “as is” without warranties and at your own risk, and you should review third-party terms before use.
SECTION 8 – THIRD-PARTY LINKS
Our Service may include content or links to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating third-party content and disclaim liability for any third-party materials, products, or services.
Please review third-party policies before transactions, as any issues should be addressed directly with the third party.
SECTION 9 – USER COMMENTS AND FEEDBACK
If you send us creative ideas, suggestions, or materials (“Comments”), you agree that we may use them without restriction and are not obligated to maintain confidentiality, provide compensation, or respond.
We may monitor or remove content we deem unlawful, offensive, or violating intellectual property or these Terms.
You agree your Comments will not violate third-party rights and will not contain unlawful or malicious content. You are solely responsible for your Comments, and we accept no liability for any Comments posted by you or others.
Customs duties and import charges are not included in prices and are the customer’s responsibility.
SECTION 10 – PERSONAL INFORMATION
Your personal information submitted to the store is governed by our Privacy Policy. View Privacy Policy.
SECTION 11 – ERRORS AND OMISSIONS
Occasionally, there may be typographical errors or omissions on our site regarding product details, pricing, promotions, and availability. We reserve the right to correct errors and cancel orders if necessary without notice.
We are not obligated to update information unless required by law.
SECTION 12 – PROHIBITED USES
You are prohibited from using the site for unlawful purposes, to solicit others to perform unlawful acts, violate laws, infringe intellectual property, harass or discriminate, provide false information, transmit malicious code, collect personal data, or interfere with security features. We may terminate your access for violating prohibited uses.
SECTION 13 – WARRANTY DISCLAIMER; LIMITATION OF LIABILITY
We do not guarantee that your use of the Service will be uninterrupted or error-free. You agree that your use of the Service is at your own risk.
The Service and all products provided are “as is” without warranties unless stated otherwise. We shall not be liable for any damages arising from your use of the Service or products, except where prohibited by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Venouvo and its affiliates, officers, and employees from any claims arising from your breach of these Terms or violation of laws or third-party rights.
SECTION 15 – SEVERABILITY
If any part of these Terms is determined to be unlawful or unenforceable, the remaining provisions will remain valid and enforceable.
SECTION 16 – TERMINATION
These Terms remain effective unless terminated by you or us. We may terminate your use of the Service at any time if you breach these Terms.
SECTION 17 – ENTIRE AGREEMENT
These Terms and any policies on this site constitute the entire agreement between you and Venouvo regarding your use of the Service, superseding prior agreements or communications.
SECTION 18 – GOVERNING LAW
These Terms are governed by and construed under the laws of Canada.
SECTION 19 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of our site constitutes acceptance of any changes.
SECTION 20 – CONTACT INFORMATION
Store Name: Venouvo
Address: 333 Seymour St, Vancouver, British Columbia, V6B 5A7, Canada
E-mail: info@venouvo.com
Contact Form: Click here
Phone number: +12362000725
Customer service hours:
Monday to Friday: 09:00 am to 5:00 pm
(PST) Pacific Standard Time (Vancouver)
We aim to reply to your e-mail within 24 hours.