Shipping Policy
Shipping Destination: Canada
This shipping policy applies to all purchases made on our website for delivery addresses within Canada.
Shipping Fees
We offer free shipping across Canada. There is no minimum order value required to qualify for free shipping.
Processing and Delivery Times
- Order Cut-Off Time: 5:00 PM (GMT-08:00) Pacific Standard Time (Vancouver). Orders placed after this time will be handled the next business day.
- Processing Time: 1–2 business days (Monday to Friday).
- Shipping Time: 3–5 business days (Monday to Friday).
Estimated Total Delivery Time: Typically 4–7 business days from order placement to delivery.
Courier Partner
All orders are shipped using Canada Post within Canada to ensure reliable delivery.
Order Tracking
After dispatch, you will receive an email with your tracking number. Track your delivery using our Order Tracking Page for real-time updates.
Damaged or Missing Items
If your order arrives damaged, incomplete, or has not arrived within 10 business days after shipment, please email us at info@venouvo.com with your order number and a description of the issue. We will promptly investigate and resolve it for you.
Contact Information:
Store Name: Venouvo
Address: 333 Seymour St, Vancouver, British Columbia, V6B 5A7, Canada
E-mail: info@venouvo.com
Contact Form: Click here
Phone number: +12362000725
Customer service hours:
Monday to Friday: 09:00 am to 5:00 pm
(PST) Pacific Standard Time (Vancouver)
We aim to reply to your e-mail within 24 hours.