Frequently Asked Questions
What payment methods are accepted?
We provide a secure checkout with the following payment options for your convenience:
- American Express
- Mastercard
- Visa
Is shipping free?
Yes, we offer free shipping on all orders within Canada.
How long does shipping take?
- Order Cut-Off Time: Orders placed before 5:00 PM (GMT-08:00) Pacific Standard Time (Vancouver) are processed the same day; orders placed afterward will be processed the next business day.
- Processing Time: 1–2 business days (Monday to Friday).
- Delivery Time: Typically 3–5 business days (Monday to Friday).
When will I receive my refund?
Refunds are issued within 5 days after we receive your returned item, using your original payment method.
How can I track my order?
Once your order has shipped, you will receive an email with your tracking number. You can also track your package anytime on our Order Tracking page.
Do you ship internationally?
At this time, we only ship orders within Canada.
Can I exchange an item?
We do not offer direct exchanges. However, you can return your item within 30 days and place a new order for the correct size or style.
Can I cancel my order?
Orders cannot be cancelled once placed. Please review your order details carefully before completing your purchase.
How can I contact customer support?
Our team is here to help with any questions or issues. Please reach out via our Contact Page or email us at info@venouvo.com.
Contact Information:
Store Name: Venouvo
Address: 333 Seymour St, Vancouver, British Columbia, V6B 5A7, Canada
E-mail: info@venouvo.com
Contact Form: Click here
Phone number: +12362000725
Customer service hours:
Monday to Friday: 09:00 am to 5:00 pm
(PST) Pacific Standard Time (Vancouver)
We aim to reply to your e-mail within 24 hours.